MW4 Refund Policy
POLICY & TRUST INFORMATION
Refund Policy
This policy is intended to explain when a MW4 product order may qualify for a refund. If you need help, contact support using the same email address used for the order so the purchase can be located.
Full refund when the software has never been used
If the software has not been used, you may request a full refund. Contact support promptly and include the order email and order details.
Refund when technical support cannot get the software working
If you have a legitimate technical problem and our support team cannot get the software working for you after reasonable troubleshooting, you may request a refund.
Used software
Once the software has been used, a refund is generally not available unless the issue falls under the technical-support condition above. Account risk and current compatibility information should be reviewed on the Status and Is It Safe? pages before use.
How to request a refund
Email [email protected] or use the Contact page. Include the order email, the product purchased and a clear explanation of the issue. Do not send passwords, payment credentials or other sensitive login information.